1. Introduction

("we", "us", "our") operates the physical casino restaurant venue known as Zelorian Cuisine House, located at , and the accompanying website at zeloriancuisinehouse.com (the "Website"). We are committed to protecting the personal information of everyone who visits our Website or interacts with us in the course of making a reservation or general enquiry.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, with whom we share it, how long we retain it, and what rights you hold over your own information. It applies exclusively to processing activities carried out through or in connection with the Website. It does not govern the collection of personal information that occurs solely within the physical premises under obligations separate from this Website.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Information Protection Act of British Columbia (BC PIPA). Where both statutes apply, we follow the standard that affords the greater protection to individuals.

Please read this policy carefully before submitting information through the Website. By using the Website you acknowledge that you have read and understood this policy.

2. Data Controller

The data controller responsible for your personal information collected through the Website is:

We have designated a Privacy Officer who is accountable for our compliance with applicable privacy legislation. You may contact the Privacy Officer at any time using the email address above.

3. Personal Information We Collect

We collect personal information only to the extent reasonably necessary to fulfil the purposes described in this policy. The categories below describe what we collect through the Website.

3.1 Contact and Reservation-Request Information

When you submit a reservation request, enquiry or feedback form on the Website, we collect the information you provide directly, which may include:

• Full name
• Email address
• Telephone number (if provided)
• Preferred reservation date and time
• Party size
• Special seating or accessibility requests
• Dietary requirements or preferences relevant to your booking
• Any additional message or note you include in a free-text field

Providing the fields marked as required on any form is necessary for us to process your request. Optional fields are your choice to complete, and omitting them will not prevent us from handling your enquiry.

Because our venue includes a casino facility, we are required by applicable British Columbia regulations to verify that guests accessing the gaming areas are at least 18 years of age. If you submit a reservation request that specifies access to the gaming areas, we may ask you to confirm that all members of your party who intend to access those areas meet the minimum age requirement of 18 years. We do not collect identity-document scans or copies through the Website; age verification for physical access is conducted on-premises.

3.2 Device, Technical and Usage Information

When you visit the Website, our servers and any analytics tools we have configured automatically collect certain technical information about your device and browsing session. This may include:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Referring website or URL
• Pages visited and navigation path within the Website
• Date and time of each page request
• Duration of visit
• General geographic location derived from IP address (city or region level only)

This information is collected primarily in aggregated or pseudonymised form. Where it can identify you, it is treated as personal information under this policy.

3.3 Cookie and Consent Data

The Website uses cookies and similar technologies. A cookie is a small text file placed on your device by a web server. We use the following categories of cookies:

When you first visit the Website, you will be presented with a cookie notice that allows you to accept or decline non-essential cookies. We record your consent choice together with a timestamp and the version of the policy in force at that time. You may withdraw consent at any time by adjusting your cookie settings through the consent banner or by changing your browser settings to block or delete cookies. Withdrawing consent does not affect the lawfulness of any processing that occurred before withdrawal.

3.4 Information You Volunteer in Correspondence

If you contact us directly by email at info@zeloriancuisinehouse.com, we will collect the personal information contained in your message and any attachments you send. We will use that information solely to respond to your enquiry and to keep a record of the correspondence.

4. Purposes of Processing and Legal Bases

The table below sets out each purpose for which we process personal information collected through the Website, together with the legal basis we rely on under PIPEDA and BC PIPA.

We do not use the personal information collected through the Website for automated decision-making or profiling that produces legal or similarly significant effects on individuals.

We do not process special-category personal data through the Website except to the extent that you voluntarily include such information in a free-text field, for example when noting a relevant dietary need in a reservation request. In that case, we process that information solely to fulfil your request and rely on your explicit consent provided at the point of submission.

5. Disclosure and Recipients of Personal Information

We do not sell, rent or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients where necessary and proportionate to the stated purpose.

5.1 Service Providers and Processors

We engage third-party service providers who process personal information on our behalf and under our documented instructions. These include:

• Website hosting and infrastructure providers: companies that host the Website and its associated databases on servers.
• Email delivery providers: companies that transmit confirmation and correspondence emails on our behalf.
• Web analytics providers: companies that help us understand aggregated usage patterns on the Website, subject to your cookie consent.
• IT support and security providers: companies that help us maintain and secure the Website and related systems.

We contractually require all service providers to implement appropriate technical and organisational measures to protect your personal information and to use it only for the purposes we specify.

5.2 Legal and Regulatory Authorities

We may disclose personal information to government bodies, law enforcement agencies, courts or regulators when we are required to do so by applicable Canadian federal or provincial law, by a valid court order, or when disclosure is necessary to protect the safety, rights or property of , our guests or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganisation or sale of all or substantially all of the assets of , personal information held by us may be transferred to the successor entity. We will notify you of any such transfer and of any material changes to privacy practices that follow from it by posting a notice on the Website or by emailing you directly where we hold a current email address.

5.4 Third Parties with Your Consent

We will share your personal information with any other third party only where you have given us your explicit consent to do so.

6. International Transfers of Personal Information

is based in Canada and we process personal information primarily within Canada. Some of our third-party service providers, including hosting and analytics partners, may store or process data on servers located outside Canada, including in the United States.

When personal information is transferred outside Canada, we ensure that appropriate safeguards are in place to protect it. These safeguards may include contractual clauses that oblige the recipient to protect the information to a standard comparable to that required under Canadian privacy law. By using the Website and submitting information through it, you acknowledge that your information may be transferred to and processed in jurisdictions outside Canada whose privacy laws may differ from those in force in British Columbia or federally.

You may request further information about the safeguards we have put in place for international transfers by contacting us at info@zeloriancuisinehouse.com.

7. Retention of Personal Information

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes and to enforce our agreements. The following general retention periods apply to information collected through the Website.

When personal information is no longer required, we securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Security of Personal Information

We take the security of your personal information seriously and maintain appropriate technical and organisational safeguards designed to protect it against accidental loss, unauthorised access, disclosure, alteration or destruction. Our measures include:

• Transmission of data between your browser and the Website using Transport Layer Security (TLS) encryption.
• Access controls that limit who within our organisation can view personal information to those with a legitimate business need.
• Secure storage of data on access-controlled servers maintained by vetted hosting providers.
• Internal policies governing the handling, storage and disposal of personal information.
• Periodic review of our security practices to account for evolving threats and technology.

No method of electronic transmission or storage is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee absolute security. If you suspect that your personal information may have been compromised in connection with your use of the Website, please notify us promptly at info@zeloriancuisinehouse.com.

In the event of a privacy breach that poses a real risk of significant harm to individuals, we will report the breach to the Office of the Privacy Commissioner of Canada and notify affected individuals as required under PIPEDA and applicable British Columbia law.

9. Your Privacy Rights

Depending on your jurisdiction of residence and the applicable privacy legislation, you may have the following rights with respect to your personal information.

9.1 Right of Access

You have the right to request confirmation of whether we hold personal information about you and, if so, to receive a copy of that information together with details of how it is used. We will respond to access requests within 30 days of receipt, subject to any extensions permitted by law.

9.2 Right to Correction

If personal information we hold about you is inaccurate, incomplete or out of date, you have the right to ask us to correct it. We will correct or annotate the record as appropriate and, where feasible, notify any third parties to whom the information was disclosed of the correction.

9.3 Right to Withdraw Consent

Where we process your personal information on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal. Please note that if you withdraw consent for processing that is necessary to fulfil a reservation request, we may no longer be able to honour that request.

To withdraw consent for cookie-based processing, use the cookie consent settings available on the Website. To withdraw consent for other forms of processing, contact us by email at info@zeloriancuisinehouse.com.

9.4 Right to Request Deletion

In certain circumstances, you may request that we delete personal information we hold about you. We will honour such requests where we have no legal obligation or overriding legitimate interest that requires us to retain the information. Where we are unable to delete information in full, we will inform you of the reasons.

9.5 Right to Lodge a Complaint

If you believe we have not handled your personal information in accordance with applicable privacy law, you have the right to lodge a complaint with the relevant supervisory authority. In Canada, you may contact:

• Office of the Privacy Commissioner of Canada
  30 Victoria Street, Gatineau, Quebec K1A 1H3
  Website: www.priv.gc.ca
• Office of the Information and Privacy Commissioner for British Columbia
  PO Box 9038, Stn Prov Govt, Victoria, BC V8W 9A4
  Website: www.oipc.bc.ca

We encourage you to contact us directly in the first instance so that we have the opportunity to address your concerns before you escalate to a supervisory authority.

9.6 Exercising Your Rights

To exercise any of the rights described above, please submit a written request to us by email at info@zeloriancuisinehouse.com. We may need to verify your identity before processing your request to ensure that we do not disclose or alter personal information in response to an unauthorised request. Identity verification will be carried out in a manner proportionate to the sensitivity of the request.

We will not charge a fee for processing most requests; however, if a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee or to decline the request, in which case we will inform you of our reasons.

10. Minors and Age Requirements

The Website is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age through the Website. Our casino facility operates a strict minimum age requirement of 18 years for access to all gaming areas, and physical age verification is conducted on-premises.

If you believe that a person under the age of 18 has submitted personal information through the Website, please contact us at info@zeloriancuisinehouse.com and we will take prompt steps to delete that information.

11. Links to Third-Party Websites

The Website may contain links to third-party websites for your convenience or reference. does not operate or control those websites and is not responsible for their content or privacy practices. This Privacy Policy applies only to information collected through zeloriancuisinehouse.com. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, applicable law or best practices. When we make material changes, we will post the revised policy on the Website with an updated effective date and, where we hold a current email address for you, we may notify you by email. We encourage you to review this policy periodically.

Your continued use of the Website after the revised policy has been posted constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should discontinue using the Website and contact us to exercise any rights you may have in relation to personal information we already hold.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way we handle your personal information, please contact our Privacy Officer:

We aim to acknowledge all privacy enquiries within five business days and to provide a substantive response within 30 days of receipt, or within such other period as may be required by applicable law.